Join InOrbit

Join us at InOrbit to accelerate the adoption of robotics at global scale. InOrbit is the leading SaaS provider of RobOps (robot operations). You’ll be working with some of the most advanced technologies while improving the resilience and safety of communities around the world.

InOrbit is a venture-backed, cloud-based robot management platform that allows companies across all industries to operate growing robot fleets efficiently. We are a distributed and diverse team with a shared passion for planetary-scale impact. Learn more about our vision on our blog.

We're looking for experienced customer success engineers who enjoy working directly with customers while helping them understand, configure, and maximize the value they get from our platform.

Your primary responsibilities will include:

Working directly with prospects and customers, from early engagement through hands-on implementation and deployment
Developing integrations, connectors, and scripts as necessary to support existing and future customers
Understanding customer needs in order to configure, adapt and integrate InOrbit’s platform to meet those specific needs
Troubleshooting problems reported by customers by working directly with their technical teams
Establishing trusted, continuous relationships with external developers through mutual communication
Testing of items that are developed for customers to ensure that they work as expected prior to release
Capture and communicate new requirements thoroughly to the UX designers and engineering teams.
Prioritizing and organizing work needing to be completed for customers and communicating those priorities to the proper parties.
Being a strong internal advocate for developers’ and customers’ needs, partnering with engineers, UX designers and product managers to ensure the platform can meet those needs
Helping set and align expectations with customers and team members
Having a strong voice about viability and the best way of achieving objectives

The ideal candidate is experienced in driving the adoption of world-class products and can't wait to get their hands on the latest technologies to delight customers. Ideally you:

Hold a degree in Computer Science or have +5 years of experience working in customer-facing technical roles, preferably focused on in-depth technical implementation.
Are able and comfortable presenting to technical audiences, experienced engineers and C-level executives
Are creative and a tenacious problem solver
Are relationship-oriented, can build trust with customers, have great communication skills and can adjust your presentation based on the audience
Have a high level of empathy
Are highly organized with the ability to move between priorities and customers easily.
Work collaboratively and flexibly across functional areas, partnering with customer success, engineering, and leadership
Have a strong desire for personal growth and development
Have the ability to switch seamlessly between technical and customer engagement tasks

You also feel comfortable learning new technologies and have at least 2 years of prior experience or familiarity with at least some of these technology areas:

Troubleshooting issues with networking, UNIX-based operating systems, and hardware
Embedded Operating Systems, robotics and ROS
Modern programming languages (Javascript / Python)
Cloud infrastructure / Hosted services
Unix / bash scripting
Web application development (REST, Web Sockets, CSS)

You get bonus points if you:

Have worked and thrived in early-stage, B2B startups
Have public speaking experience, preparing/running demos at trade shows
Have prior knowledge of or experience in robotics, cloud infrastructure, scalable data platforms and/or DevOps
Have Product Management experience and the ability to help prioritize engineering work/sprints

Compensation range: $60,000 - $120,000

Customer Success Engineer